Emergency Response Information Provider
24-Hour Emergency Response Phone Number
Hazardous materials and dangerous goods need to be handled and transported properly and carefully to help protect life, health, property, the environment, and reputation. Our 24/7 Emergency Operations Center (EOC) offers several levels of incident response, 24/7 support, and an extensive set of emergency response capabilities.
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Get access to CHEMTREC's emergency response number and all the benefits of registration.
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Schedule a Drill
Set up a drill by filling out our online form and letting us know how we can help improve your hazardous materials incident response.
Our Coverage Levels
Inside Zone Coverage
For shipments that originate from countries in one regional zone, and are delivered to countries within the same zone.
Outside Zone Coverage
For shipments that originate from countries in one regional zone, but are delivered to a country outside of that zone.
Global Coverage
For shipments that originate from countries in multiple regional zones and are delivered to countries around the world.
Extend Emergency Support to Your Workplace
CHEMTREC Care provides 24/7 incident support for employees at facilities and worksites through one dedicated phone number. The service also includes SDS access, language interpretation, medical support coordination, incident documentation, and centralized reporting.
Chemical Response Call Center Solutions
REGTREC
REGTREC provides a single source for up-to-date regulatory content on topics including SDS, labels, restrictions, and more.
Exclusive Approved Label Supplier
CHEMTREC shipping labels can be purchased through our label supplier, Labelmaster.
NRCC Emergency Response Service in China
CHEMTREC has partnered with the NRCC to create a unified global response for chemical emergencies in China.
What Emergency Response Coverage is Right for Me?
Coverage Levels
CHEMTREC offers three levels of coverage based on the regional zones of your shipment origins and destinations. Give us a few details about your shipping practices and we’ll guide you to the right level of CHEMTREC protection.
Looking for the Emergency Response Phone Number?
Regulations are more stringent and CHEMTREC has international numbers to support compliance. To be able to list CHEMTREC as your emergency response phone number, you’ll need to be registered with CHEMTREC and know your unique CHEMTREC Customer Number (CCN). You can find it in the upper right-hand corner of your CHEMTREC invoice and in your welcome email. The number will be preceded by the letters “CCN” when used on shipping documents (example: CCN123456).
Don’t have a copy of your invoice? Please have your company’s designated primary contact reach out to our Customer Service team at chemtrec@chemtrec.com or 1-800-262-8200 to obtain your CCN.
Trying to Submit Your Safety Data Sheets to CHEMTREC?
For our Emergency Response Information Provider customers, there are several ways to provide information on the products you ship and/or manufacture, submit your SDS through the link below.
For ERM customers, CHEMTREC is the partner we trust for 24/7, multilingual incident support that keeps our global teams aligned and our shipments moving. Combined with ERM’s DGSA expertise, this creates a collaborative regulatory compliance offering that supports safe, compliant, and efficient transport across international markets.
Kemira Water Solutions, Inc. uses CHEMTREC for their emergency response notifications and have for several years. CHEMTREC’s staff are very experienced in providing on-scene Emergency Services Personnel with timely information on Kemira products and interfacing with Kemira Emergency Contacts during an incident. CHEMTREC’s phone notification process has worked well for us during actual events. Email notifications are time stamped and well documented for traceability. Managing Kemira’s profile on CHEMTREC’s online portal works well and is user friendly. CHEMTREC Account Managers are friendly, interactive and customer focused. I would highly recommend using CHEMTREC.
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