Skip to main content

Emergency Response Services

The question isn’t if you’ll have a hazardous materials incident, but when. 

The next question is: Now what? The U.S. Department of Transportation, along with authorities in many other countries, requires all shippers of hazardous materials to include a 24-hour emergency phone number on all hazardous material shipping papers (49 CFR § 172.604). By registering with CHEMTREC, you will receive access to this phone number for shipping hazardous materials. The penalties for non-compliance, along with the cost of a single incident, can far exceed the cost of one full year of CHEMTREC registration. On the other hand, incidents that are handled quickly and efficiently by a team of experienced specialists can reduce your liability exposure and cleanup costs.

Chemical shipping regulations and compliance

As a shipper, you’re responsible for determining which products being shipped are subject to U.S. Hazardous Materials Regulations (HMR) 49 CFR § 172.101, or those of any other country. Shipping names can be found in the HMR Hazardous Materials Table. If the product isn’t in the table, you must determine if the product meets one of DOT’s hazard classes (49 CFR §173.2). 

Limit your liability and protect your company

An emergency telephone number on your shipping documents is only the first step. To protect yourself in the event of a hazmat incident, like a spill, you also need a chemical emergency response partner in place. And that’s exactly what we live for. When you register with CHEMTREC, you gain access to an extensive array of services, 24-hour on-call toxicology and medical specialists, language interpretation services and chemical industry professionals. Working together with our command center and emergency first responders, we’ll help mitigate incidents involving dangerous goods and maintain communication during critical phases of emergency situations and hazmat emergency response.

Request a Quote

* Required
This form is unavailable.

You may need to disable an ad blocker or enable JavaScript in your browser. Additionally, you must provide explicit consent to certain cookies according to our Privacy Policy.

Ensure JavaScript is enabled, then to display the consent banner and click "Allow all cookies." If you chose to allow all cookies, please refresh this page to complete the form.

  • Chemical Response Call Center

    Our Chemical Response Call Center offers several levels of incident response, 24/7 support and an extensive set of emergency response capabilities.

    Learn More
  • Custom Services

    In addition to our 24-hour Emergency Call Center, we offer a range of customized emergency and non-emergency services. Learn what else we can do for you.

    Learn More
  • Lithium Battery Shipping

    Shipping lithium batteries?

    Learn More

Request A Quote

Get an estimate for CHEMTREC response services.

Start A Quote