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Emergency Response Services

The question isn’t if you’ll have a hazardous materials incident, but when. 

The next question is: Now what? The U.S. Department of Transportation, along with authorities in many other countries, requires all shippers of hazardous materials to include a 24-hour emergency phone number on all hazardous material shipping papers (49 CFR § 172.604). The penalties for non-compliance, along with the cost of a single incident, can far exceed one full year of CHEMTREC registration. On the other hand, incidents that are handled quickly and efficiently by a team of experienced specialists can reduce your liability exposure and cleanup costs.

As a shipper, you’re responsible for determining which products being shipped are subject to U.S. Hazardous Materials Regulations (HMR) 49 CFR § 172.101, or those of any other country. Shipping names can be found in the HMR Hazardous Materials Table. If the product isn’t in the table, you must determine if the product meets one of DOT’s hazard classes (49 CFR §173.2). 

Limit your liability and protect your company

An emergency phone number on your shipping documents is only the first step. To protect yourself in the event of an incident, you also need an emergency response partner in place. And that’s exactly what we live for. When you register with CHEMTREC, you gain access to an extensive array of services, 24-hour on-call toxicology and medical specialists, language interpretation services and chemical industry professionals. Working together with emergency first responders, we’ll help mitigate incidents involving dangerous goods and maintain communication during critical phases.

  • Chemical Response Call Center

    We offer several types of registration: USA & Canada, Worldwide, Multi-Country...even One-Time Shipping to any country or region.

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  • Custom Services

    In addition to our 24-hour Emergency Call Center, we offer a range of customized emergency and non-emergency services. Learn what else we can do for you.

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Tell us a few things about your shipping practices and we’ll guide you to the right level of CHEMTREC registration.

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