FAQs

You can register online. For additional help, email sales@chemtrec.com or call 1-800 262 8200.

Registration with CHEMTREC gives you the right to use CHEMTREC emergency phone numbers on shipping documents. It is your responsibility to know whether your products or shipments are subject to government regulations. To determine whether your shipment must comply with U.S. Department of Transportation (DOT) Regulation 49 CFR 172.604, contact the U.S. Department of Transportation's Hazardous Materials Information Center at 1-800-467-4922 (USA) or +1 202-366-4488 (outside the USA) or by email at infocntr@dot.gov.

Contact Customer Service at chemtrec@chemtrec.com or 1-800-262-8200 to see if your company is already registered. We frequently receive calls from regulatory inspectors, manufacturers, shippers, carriers, freight forwarders and third-party logistics service providers (3PL), and so on to verify if a company is authorized to use our number. Shippers who display the number without registered authorization can face substantial penalties.

You must be registered with CHEMTREC anytime you display our telephone numbers on your shipping documents, labels, packaging, or other hazcom. To learn if your hazardous materials need an emergency number on your shipping papers, contact the U.S. Department of Transportation INFO-LINE at 1-800-467-4922 (USA) or +1 202-366-4488 (outside the USA).

You’ll find your unique CHEMTREC Customer Number (CCN) in the upper right-hand corner of your CHEMTREC invoice. The number will be preceded by the letters “CCN” when used on shipping documents (for example: CCN123456). If you don’t have a copy of your invoice, please have your company’s designated primary contact call or contact Customer Service at chemtrec@chemtrec.com or 1-800-262-8200  to obtain your CCN.

Display your CHEMTREC emergency phone numbers on shipping papers in a prominent location. You must indicate that the numbers are for emergency response information (for example: EMERGENCY CONTACT: CHEMTREC 1-800-XXX-XXXX).

If your shipment is subject to U.S. shipping regulations, your registered company name or your CHEMTREC CCN should be entered, in accordance with 49 CFR 172.604, "on the shipping paper immediately before, after, above, or below the emergency response telephone number in a prominent, readily identifiable, and clearly visible manner that allows the information to be easily and quickly found," unless the company name is entered elsewhere in a prominent manner.

Never display the CHEMTREC Customer Service phone number on shipping papers, SDS, and so on. Only display the CHEMTREC emergency phone numbers.

CHEMTREC labels, including vehicle decals, rail car markings, phone decals and lithium battery labels, can be purchased through our approved supplier, Labelmaster. 

We discourage shippers from including any CHEMTREC telephone number, email address, website, or any other contact information for CHEMTREC on product packaging unless the product is subject to a regulation.

For those products, the CHEMTREC emergency phone number must be preceded by the following:

"For Hazardous Materials or Dangerous Goods Incidents ONLY (spill, leak, fire, exposure or accident), call CHEMTREC at [insert the CHEMTREC phone numbers provided to you in your registration confirmation];" 

The company's phone number must also be included on the packaging, and it must be clearly stated that all other non-emergency inquiries about the product should be directed to the company.

Please Note: Should you choose to include the CHEMTREC emergency phone number on product packaging, any calls placed to the CHEMTREC emergency call center will count toward your incident count for billing purposes.

CHEMTREC does not provide on-site clean-up services at this time.

It depends on the location you are shipping to. CHEMTREC's coverage levels are determined by regional zones. If your shipment's destination is in the same zone as the point of origin, you will need Inside Zone Coverage. If your shipment's destination is not in the same zone as the point of origin, you will need Outside Zone Coverage. Of you ship internationally from the USA and other points of origin into different zones, Global Coverage may be the best option. Contact Sales (sales@chemtrec.com) for more information.

As a part of our emergency response services, we will only distribute a registrant’s SDS or other product-specific information to outside parties when that information is needed by responders, medical professionals, or others during a hazardous materials incident. Other requests for SDS will be referred to the manufacturer.

CHEMTREC recently launched SDS ACCESS, which gives you access to your Safety Data Sheets anytime, anywhere, on your desktop, laptop or mobile phone. SDS Access gives you secure, 24/7 web-based access to your SDS library with full search capabilities. It also includes library set-up, document indexing, ongoing maintenance and customized alerts.

Hazardous Materials Regulations (HMR) Title 49 CFR § 172.604 requires that “a person who offers a hazardous material for transportation must provide an emergency response telephone number, including the area code or international access code, for use in the event of an emergency involving the hazardous material.” The full hazardous material regulation can be found through the Pipeline and Hazardous Materials Safety Administration (PHMSA) website.

Any call to CHEMTREC regarding the registrant or its affiliates and their products or shipments.

Hazardous materials for the purpose of transportation are those posing an unreasonable threat to the health, safety and property of the environment. This includes: hazardous substances, hazardous wastes, marine pollutants, elevated temperature material, materials identified in 172.101 of the CFR, and Materials meeting the definitions contained in Part 173 of the CFR. For more information please refer to the Code of Federal Regulations (CFR) Title 49.