CHEMTREC Service Update: AWS Outage Impact

CHEMTREC Service Update: AWS Outage Impact

At 03:11 EDT, Amazon Web Services (AWS) began experiencing a widespread outage that affected multiple service providers, including CHEMTREC’s primary phone system and our learning management system vendor. By 04:45 EDT, our primary phone system became inoperative.

Although our systems are designed to automatically fail over to a secondary provider within three minutes, the AWS outage also disrupted the service responsible for detecting the failure and initiating the rollover. As a result, CHEMTREC’s phone lines were offline for approximately 30 minutes.

We want to assure our partners and customers that our phone systems are now operational. However, due to residual effects from the outage, callers may experience longer-than-usual connection times—up to three minutes—to reach an Emergency Services Specialist.

Regards to training, our system will be offline until the AWS issues are resolved.

What You Can Expect:

• Our team is actively monitoring system performance and working with our providers to ensure full restoration and stability.
• If you call and experience a delay, please remain on the line—your call will be answered as quickly as possible.
• We are prioritizing emergency response and maintaining service continuity for all customers.

We appreciate your patience and understanding as we work through this issue. Your safety and business continuity are our top priorities.