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Emergency Services Specialist

Emergency Services Specialist

Location: Falls Church, VA

Position Summary

The Emergency Services Specialist is responsible for supporting the day-to-day operations of the assigned shift within the CHEMTREC Operations Center.  The position reports directly to the On-Duty Operations Manager.

Major Duties and Responsibilities

  • Answers, screens, and processes incoming calls as well as prioritizes calls, evaluates and analyzes situations to provide appropriate and timely responses, including calls related to chemical spills, fires, leaks, or medical exposures.
  • Executes relevant standard operating procedures, policies, and protocols.
  • Collaborates with other departments within CHEMTREC to provide input and support, as needed.
  • Performs other related duties as assigned.



  • Associate’s degree or equivalent experience.
  • Three years’ experience in information management, chemistry, hazardous materials, hazardous materials transportation, or emergency response/emergency management discipline.
  • Ability to work 9 or 12-hour shifts including weekdays, weeknights, or overnights, as well as federal holidays.
  • Ability to use independent judgment in evaluating situation/issues.
  • Ability to manage and prioritize multiple projects and tasks.
  • Working knowledge of Microsoft CRM, and Microsoft Office, including Outlook, Word, Excel, and PowerPoint as well as internet applications
  • Ability to travel domestically.


  • Bachelor’s degree.
  • Experience with customer information and/or document management tools.
  • Experience working in a global/international call center or telephone-based customer service environment.
  • Experience working in a stressful or time-sensitive environment.
  • Fluent in Mandarin, Spanish, or Portuguese.


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