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Daniel Chebat, Senior Director, Sales and Marketing

Daniel Chebat joined CHEMTREC in October of 2017. Before CHEMTREC, Daniel spent 10 years at Bain & Co., one of the world’s leading management consulting firms, and served as key advisor to CEO and C-level executives on growth strategies, operating model transformation and rapid turnaround. At CHEMTREC, Daniel oversees all aspects of CHEMTREC’s sales and marketing programs. His main responsibilities include lead generation, sales, new business plan development, social media and web development. He has a Master of Science in Management, Economics and Engineering as well as a Bachelor of Science in Mechanical Engineering.



Erika Palfrey, Director, Technical Resources & Information Management

Erika Palfrey started with CHEMTREC in July of 2003. She has worked with systems, software and information management for over 30 years in commercial real estate, online information, the publishing industry, and full-text search engine software development. Erika and her team are responsible for 24/7 support of CHEMTREC operations. Her main responsibilities at CHEMTREC include upgrading all CHEMTREC systems—from customer and document management systems to communications systems—along with ongoing enhancement and system maintenance. She is also responsible for information management, business process and KPI development. She has a Bachelor of Business Administration in Management Information Systems and Management from James Madison University.



Joe Milazzo, Director, Operations Center

Joe Milazzo has been with CHEMTREC since 1988 and became the manager of the Operations Center in January 2007 and now serves as the director of the Operations Center, where his responsibilities encompass complete operational overview and oversight of CHEMTREC emergency services. He has attended several industry HAZMAT training sessions with various chemical manufacturer response teams, including one of the few that trained with live chemicals. He served as the CHEMTREC Training Coordinator in March 2002 where he designed operational and company-specific training, and assisted the director of operations with day-to-day responsibilities. He is a 2007 graduate of the International Academies of Emergency Dispatch Communication Center manager course.



Tim Oliva, Director, Financial Operations

Tim joined CHEMTREC in December of 2014 and serves as the Director of Finance where he oversees the financial reporting process at CHEMTREC, including the development and analysis of forecasting models. He works closely with John Modine and the CFO of ACC to develop annual operating plans. He is also responsible for leading the accounting team and overseeing revenue policies and procedures. Tim has over 20 years of experience in the DOD sector with Northrop Grumman and Booze Allen Hamilton, where he held positions varying in systems, management and financial analyst roles. He has a Bachelor of Science in Finance from Longwood University.



Bob Havlu, Director, Customer Care

Bob started at CHEMTREC in April of 2011 and currently oversees the Customer Care Department, including customer service and dedicated account management teams. He has a background in IT, international research and automotive management. Bob works closely with the Operations Center to ensure that CHEMTREC service meets the high standards that our CHEMTREC’s customer care department is known for. One of Bob’s key areas of focus is quality and continual improvement. As such, he interacts with CHEMTREC’s current customers on a regular basis to learn how CHEMTREC can improve our current service offerings, identify new ways to help our customers and how to continually grow as an organization.


Chris Brown 1

Chris Brown, Legal Services & Quality Assurance

Chris joined CHEMTREC in May of 2018 and devotes all of his efforts to CHEMTREC’s diverse legal needs and quality assurance initiatives, including the TRANSCAER program. In his 30 years of legal practice Chris has focused on commercial litigation and corporate law. He rose to partner at an Am Law 50 firm in Texas before moving to the DC area where he joined a local litigation boutique and ultimately managing a firm supporting business owners and handling employment law issues. Chris works closely with CHEMTREC’s Chief Executive and ACC’s General Counsel to ensure CHEMTREC’s legal needs are met while continuing to fully align with ACC’s overall mission and member support. Chris is a graduate of the University of Texas at Austin and South Texas College of Law.

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