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Emergency Response Guide

Emergency Response Best Practice Guidance 

Drawing on 50 years-experience of providing worldwide, multi-lingual emergency response to the chemical sector, CHEMTREC has partnered with international regulatory experts, Denehurst Chemical Safety, to create an indispensable guide to help companies, like yours, be compliant and prevent, manage, and minimize the impact of incidents around the world.

This guide contains key information regarding telephone numbers you must supply in order to comply with local regulations in a number of countries. It highlights best practice, who must be available to take the call, and where the phone numbers are to be displayed. 

The guide will be further enhanced with a series of webinars designed to help you understand how the regulations impact you and your supply chain, and understand how CHEMTREC supports you with compliance and manage risks to people, the environment, assets, and both businesses and the industries reputation. 

Achieving Transport and Supply Telephone Compliance 

Meeting emergency telephone requirements stems mainly from two different sets of regulations:

  1. Transport of dangerous goods regulations, which aims to prevent and mitigate any incidents during the carriage of chemicals from one organization to another.  Wherever you are in the world and whatever mode of transport, we simplify complex requirements, for example ICAO, IMDG, ADR, or 49CFR. We will highlight the specific regulations that require you to have an emergency response telephone number on shipping documents and vehicle placards etc. 
  2. Supply regulations that are aimed at protecting the end user of the chemical. Specific to each jurisdiction, they give rise to requiring an emergency response telephone number on documents, such as safety data sheets and supply labels.  

We know from practice, many carriers will also ask for documents such as safety data sheets when processing dangerous goods shipments. Whilst not mandated, displaying our numbers properly will support smooth, efficient transportation and help manage any delays to your supply chain.  

We will also touch on voluntary schemes based on industry good practice to highlight how our emergency response numbers can support your accreditation on these schemes. 

How will this help me?  

The guide will provide:

  • Country specific transport and supply requirements – we help explain complex regulations in key countries within your supply chain and how to stay compliant. Some key countries covered are Mexico, Brazil, Australia, Malaysia, Korea, and China.   
  • Practical differences between Emergency Response and Poison Centre numbers – specific examples help understand European requirements.  
  • How, where, and why to display emergency response numbers e.g. on SDS, Labels, and Dangerous Goods Declarations (DGD’s) etc.
  • Wider regulatory requirements, for example Chinese hazardous chemical regulations and international lithium battery test summary requirements.

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