移至主內容

客戶體驗與服務經理

職位類型:全職

地點:維吉尼亞州福爾斯徹奇

職位摘要:

該職位負責規劃、建構和執行全面的培訓工作,以確保 CHEMTREC 緊急行動中心和緊急應變服務的卓越性和持續品質改進。該職位還負責為 CHEMTREC 培訓和學習學院提供技術支持,以開發和開展培訓課程。該職位直接向營運高級總監匯報。

主要職責:

  • 與緊急行動中心副主任合作,為 CHEMTREC 的行動執行製定統一的標準。負責並更新所有等級緊急服務專家的 CHEMTREC 訓練標準矩陣。
  • 與 CHEMTREC 技術顧問、緊急應變部門協調制定緊急行動中心培訓內容。
  • 根據需要,對支援營運、客戶服務和銷售的所有相關緊急應變協議進行單一、統一標準的內部培訓。
  • 對新的緊急服務專家進行初步課堂培訓,確保他們能夠達到單一、統一的標準。
  • 識別並評估外部培訓課程。
  • 協調緊急行動中心人員的訓練報名,以進行必要的訓練和繼續教育。
  • 定義並執行流程以改善程序、政策、指南和擴展服務協議 (ESP),包括多語言呼叫流程。
  • 使用品質保證評審、與內部和外部利害關係人的溝通以及其他資料來源來確定培訓需求。
  • 識別工作班次之間缺乏一致性的情況,並支持實施旨在消除潛在不一致的措施。
  • 與客戶經理進行交互,以促進具有複雜擴展服務協議 (ESP) 的 CHEMTREC 客戶的加入。
  • 支援開發和推出新的 CHEMTREC 學習學院課程。
  • 執行指派的其他相關職責。

資格/要求:

必需的:

  • 相關專業學士學位。
  • 三年緊急應變經驗或與化學品運輸、儲存、生產、應變和安全相關的 O&EHS 經驗
  • 具備較強的書面和口頭溝通能力,以及進行內部和公開演講的能力。
  • 能夠同時處理各種複雜事務,包括確定優先順序並管理多個問題、任務和資訊/請求的能力。
  • 有能力設計和實施策略、方向和行動計劃。
  • 能夠達成共識、在團隊環境中工作並協調多個群體。
  • 熟悉 Microsoft Dynamics CRM 和 Microsoft Office(包括 Word、Excel 和 PowerPoint)。
  • 國內和國際旅行的能力

期望

  • NFPA 消防服務教練 1 或類似職位
  • 具課程或培訓材料開發經驗

立即申請

Benefits of CHEMTREC’s Site Safety and Compliance

 

CHEMTREC Care brings the 24/7 emergency response expertise you trust from CHEMTREC to the places where chemicals are stored, used, or handled—from manufacturing plants and warehouses to laboratories, retail locations, and other operational sites.

 

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24/7 chemical emergency response

Live support for chemical incidents, including spills, leaks, exposures, and urgent facility or work-site calls.

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Support for your people

Medical-call support and language assistance, with support available in 250 languages when your team needs it most.

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A more consistent process across locations

A reliable CHEMTREC point of contact, reporting, and documentation help reduce site-by-site variation.

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Visibility that helps keep teams aligned

Centralized reporting and response documentation give your teams clearer visibility into incidents and follow-up needs.

 

CHEMTREC Care. Chemical emergency response support for facilities and work sites from the team you already trust.
 

Request a Quote

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Subscription Options

General Hero Image

STANDARD

  • 24/7 response
  • Reporting & documentation
  • Interpreter services 
  • 5 medical calls included
  • 1 site covered
Summit Hero Image

PREMIUM

  • 24/7 response
  • Reporting & documentation
  • Interpreter services 
  • 5 medical calls included
  • 3 sites covered
  • Full SDS Access
  • Cleanup & remediation support

我們的全球足跡

無論您需要我們在哪裡,我們就在哪裡。我們的服務和覆蓋範圍遍及全球,包括供應和運輸。

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全球托運人

120 多個國家的 7,000 多家客戶

headphones

語言支援

超過 240 種語言的口譯服務

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真正的全球覆蓋

提供本地、區域和免費電話號碼

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Language interpretation services that make communicating simple.

CHEMTREC 的全球網絡包括與許多化學工業協會、行業專家、互助網絡和危險材料組織建立的寶貴的長期合作關係。

了解您的保險選項
Dotted Map

Request a Quote

Bring CHEMTREC’s trusted support to your labs, facilities, warehouses, and retail locations—with one number, live 24/7 support, and centralized reporting.

Request a Quote Image

請求報價

有興趣了解更多嗎?取得 CHEMTREC 服務的估價。

開始報價

    CHEMTREC Care | Site Safety and Compliance

    The CHEMTREC expertise you trust — available in your labs, facilities, warehouses, and retail locations.

    Request a Quote

Safety Is Personal. So Is Our Support.

CHEMTREC Care

When audits still surface gaps, response feels reactive, or sites operate inconsistently, the issue isn't compliance - it's execution. 

Your current provider checks the box. It may not be solving your problem. 

CHEMTREC Care closes that gap.

In the personal care industry, a strong safety program is essential. CHEMTREC provides the support and tools you need in one trusted partner. You care, CHEMTREC Cares.

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Protect Your People

Access 24/7 emergency support for ingredient-related incidents and workplace exposures.

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Keep Production Running

Maintain business continuity with coordinated incident management.

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Support Compliance

Centralize reporting and insights to strengthen your safety program and comply with OSHA requirements. 

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Simplify Operations

Consolidate processes with one trusted partner and a consistent approach across all locations.

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Safeguard Your Brand

Reduce disruption and protect consumer trust.  
 

Request a Quote

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Strengthen Your OSHA HazCom Program

  • 24/7 safety support with instant access to critical safety information
  • Helps employees respond quickly and confidently to workplace incidents
  • Centralizes safety information to improve response times
  • Strengthens Hazard Communication programs with expert support
why5

From Formulation to Retail: Where CHEMTREC Care Fits

Formulation

Blend and formulate products in labs and mixing rooms.

Production

Manufacture products on mixing and production lines.

Packaging

Fill, package and label finished personal care products.

Warehouse

Store finished goods safely.

Distribution

Ship products to customers and retail locations.

Retail

Products on shelves and in customers’ hands.

CHEMTREC Care Provides 24/7 Support at Every Stage

24/7 Emergency Response

Immediate access to assistance when incidents occur.

Rapid SDS Access

Quick retrieval of critical safety information.

Medical Assistance Coordination

Guidance for exposures and injuries.

Incident Documentation

Capture and report incident details for follow-up.

Centralized Reporting

Consolidated reporting across all your locations.

Peace of Mind

Protect employees, operations and your brand.

Wherever products are handled or stored, CHEMTREC Care is there.

Supporting your people, your compliance and your commitment to safety.

Subscription Options

standard

STANDARD

  • 24/7 response
  • Reporting & documentation
  • Interpreter services 
  • 5 medical calls included
  • 1 site covered
Premium

PREMIUM

  • 24/7 response
  • Reporting & documentation
  • Interpreter services 
  • 5 medical calls included
  • Up to 3 sites covered
  • SDS Access
  • Cleanup & remediation support

我們的全球足跡

無論您需要我們在哪裡,我們就在哪裡。我們的服務和覆蓋範圍遍及全球,包括供應和運輸。

CHEMTREC 的全球網絡包括與許多化學工業協會、行業專家、互助網絡和危險材料組織建立的寶貴的長期合作關係。

了解您的保險選項
image for the poster

Switch to CHEMTREC

Your current provider is just checking boxes. You're left cleaning up the mess. Stop settling for less

See what a true partner can do for your business. 

Request a Quote Image

請求報價

有興趣了解更多嗎?取得 CHEMTREC 服務的估價。

開始報價

Don't Miss the Call That Matters Most

Why Saving the CHEMTREC Emergency Number Could Make All the Difference

 

When a hazmat incident occurs, the CHEMTREC Emergency Operations Center (EOC) doesn't just take calls. We make them. CHEMTREC promptly notifies your designated contacts of incidents involving your products, activates cleanup and remediation response teams in line with your procedures, and provides real-time coordination to minimize downstream impacts and business disruption.

But if you don’t recognize the number, you may not answer the call.

The Missed Call Risk

Most of us have trained ourselves to ignore calls from unknown numbers, and for good reason. Robocalls and spam have made us skeptical of any number we don't recognize. But during an active incident, that unfamiliar call could be the most important one you receive.

If the CHEMTREC EOC can't reach you, it can delay response coordination, product identification, and the flow of critical safety information to first responders on the scene.

Save This Number Now

Add the CHEMTREC EOC number to your phone contacts today:

+1-800-424-9300

It takes less than a minute, and it means the next time we call, you'll see "CHEMTREC" on your screen instead of an unknown number.

Scan the QR code below to save the contact instantly:

6dd7b9f3-e2d5-4caf-9

One More Step: Set It as an Emergency Bypass

If you use Do Not Disturb, call screening, or any spam filtering on your phone, take one extra step. Set the CHEMTREC contact as an emergency bypass or add it as an exception, so the call always comes through, even when your phone is silenced.

On iPhone:

  1. Open the CHEMTREC contact
  2. Tap Edit
  3. Tap Ringtone or Text Tone
  4. Toggle on Emergency Bypass

On Android:

  1. Open the CHEMTREC contact
  2. Tap the three-dot menu or Edit
  3. Mark as Starred or Favorite
  4. In your Do Not Disturb settings, allow calls from Starred Contacts

Why This Matters

During an incident, minutes matter. A missed call can mean delayed information to responders, slower coordination, and a longer path to resolution. Saving the number and setting it as an exception is one of the simplest things you can do to make sure your emergency response runs the way it should.

You already have the coverage. Make sure you're reachable when it counts.

 

 

    Site Safety and Compliance | CHEMTREC Care

    The CHEMTREC expertise you trust — available in your labs, facilities, warehouses, and retail locations.

    Request a Quote

Benefits of CHEMTREC’s Site Safety and Compliance Management

 

When audits still surface gaps, incident response feels reactive, or your sites operate inconsistently, the issue is not coverage—it is execution.

CHEMTREC Care fixes what your current approach is missing by turning the emergency response expertise you already trust from CHEMTREC into a fixed-site solution that works across your operations.

 

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One system across all locations

Standardized protocols, a single contact number, and consistent reporting—not site-by-site variation 

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Proactive, not reactive

Identify and address issues before they become incidents or audit findings 

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Clear visibility into compliance

Centralized tracking, reporting, and documentation when you need it 
 

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Less operational friction

Fewer manual workarounds, less rework, and fewer gaps for your team to manage 

 

This isn’t another compliance provider. It’s how you move from checking the box to knowing it’s working.
 

Request a Quote

* Required
This form is unavailable.

You may need to disable an ad blocker or enable JavaScript in your browser. Additionally, you must provide explicit consent to certain cookies according to our Privacy Policy.

Ensure JavaScript is enabled, then to display the consent banner and click "Allow all cookies." If you chose to allow all cookies, please refresh this page to complete the form.

Subscription Options

General Hero Image

STANDARD

  • 24/7 response
  • Reporting & documentation
  • Interpreter services 
  • 5 medical calls included
  • 1 site covered
Summit Hero Image

PREMIUM

  • 24/7 response
  • Reporting & documentation
  • Interpreter services 
  • 5 medical calls included
  • 3 sites covered
  • Full SDS Access
  • Cleanup & remediation support

我們的全球足跡

無論您需要我們在哪裡,我們就在哪裡。我們的服務和覆蓋範圍遍及全球,包括供應和運輸。

handshake

全球托運人

120 多個國家的 7,000 多家客戶

headphones

語言支援

超過 240 種語言的口譯服務

shield

真正的全球覆蓋

提供本地、區域和免費電話號碼

globe

Language interpretation services that make communicating simple.

CHEMTREC 的全球網絡包括與許多化學工業協會、行業專家、互助網絡和危險材料組織建立的寶貴的長期合作關係。

了解您的保險選項
Dotted Map

Request a Quote

Bring CHEMTREC’s trusted support to your labs, facilities, warehouses, and retail locations—with one number, live 24/7 support, and centralized reporting.

Request a Quote Image

請求報價

有興趣了解更多嗎?取得 CHEMTREC 服務的估價。

開始報價

歷屆 CHEMTREC HELP 獎得主

2025

賓州斯蒂爾頓市道芬縣危險物品緊急小組

科羅拉多州戈爾登市吉尼西消防救援隊

亞利桑那州金曼市金曼消防局

阿肯色州小石城消防局,小石城,阿肯色州

阿肯色州本頓市龜溪志願消防隊

路易斯安那州韋斯特維戈消防局

2024

格倫加德納第一志願消防隊(新澤西州格倫加德納)

普萊森特霍普消防區(密蘇裡州普萊森特霍普)

蘇必利爾鎮志願消防隊(威斯康辛州蘇必利爾市)

埃托瓦救援隊和鄉村消防局(田納西州埃托瓦)

謝裡丹社區消防局(密西根州謝裡丹市)

羅布斯頓志願消防隊(德州羅布斯頓)

2023

喀裡多尼亞消防局(紐約州喀裡多尼亞)

蓋爾斯費裡志願消防隊(康乃狄克州蓋爾斯費裡)

海恩斯維爾消防局(路易斯安那州海恩斯維爾)

派崔克泉志願消防隊(維吉尼亞州派翠克泉)

塞闊亞縣第一區域消防區(俄克拉荷馬州戈爾)

2022

熱那亞志願消防隊(阿肯色州特克薩卡納)

吉爾特埃奇志願消防隊(田納西州吉爾特埃奇)

西漢考克消防救援隊(密西西比州珀靈頓)

2021

吉爾瑟姆消防救援隊(新罕布夏州吉爾瑟姆)

柯克斯維爾志願消防隊(肯塔基州里士滿)

拉多尼亞志願消防隊(阿拉巴馬州菲尼克斯城)

謝爾比維爾消防局(肯塔基州謝爾比維爾)

Tusculum 志願消防隊(田納西州格林維爾)

2020

新約翰遜維爾消防局(田納西州新約翰遜維爾)

水巫消防隊2號(康乃狄克州新米爾福德)

2019

柳樹林消防公司(新澤西州柳樹林)

普雷裡維尤志願消防協會(德州普雷裡維尤)

歷屆危險物品處理獎學金得主

2026

密西根州年度危險物品緊急應變員獎:大急流城消防局隊長賈斯汀·史蒂比

2025

Aaron Strom,索默斯消防救援隊/基諾沙縣危險品處理隊,威斯康辛州基諾沙市

詹姆斯·彭德加斯特,伊利諾伊州蓋爾斯堡消防局

Braden J. Klausing,伊利諾州拉格蘭奇高地 Pleasantview 消防區

特洛伊·里德,曼斯菲爾德消防局,俄亥俄州曼斯菲爾德市

約瑟夫·C·沙爾迪恩,新澤西州希爾斯伯勒薩默塞特縣危險物質緊急應變小組

威廉‧米薩爾,印第安納州皇冠角市萊克縣國土安全與緊急管理局

2024

布萊恩·霍布斯,路易斯維爾消防局,肯塔基州路易斯維爾市

科特·麥金尼,傑克遜鎮消防局,俄亥俄州傑克遜鎮

查爾斯·斯旺克,曼斯菲爾德消防局,俄亥俄州曼斯菲爾德市

德里克懷特,印第安納州新城堡消防局,新城堡市

艾瑞克彼得森,威斯康辛州拉辛市拉辛消防局

傑里米·S·傑夫科特,南卡羅來納州奧蘭治堡縣消防區,奧蘭治堡,南卡羅來納州

2023

艾米·格雷·謝弗,科文頓消防局(肯塔基州)

Daniel Podlogar,斯塔克縣危險品/馬西隆部門(俄亥俄州)

Jacob Elder,戈弗雷消防區(伊利諾州)

Joshua Shuttlesworth,Triune-Halleck志願消防隊/Monongalia縣危險事件應變小組/西維吉尼亞州區域應變小組(WV)

歷屆HMIC獎項得主

2025

年度最佳危險物品處理官員:馬里恩沃特利,福特本德縣危險物品處理營營長

年度最佳危險物品教員:傑弗裡·亨尼西,芝加哥消防局危險物品/大規模殺傷性武器訓練協調員

2024

年度最佳危險物品處理官員:加州薩克拉門托都會消防局的丹尼爾·霍伊隊長

年度最佳危險物品處理教官:愛達荷州博伊西消防局營長羅伊米切爾

2023

年度最佳危險物品處理官員:聖地牙哥消防救援部門營長羅伯特雷森德

年度最佳危險物品處理教官:傑克馬丁,密西根州警署危險物品處理小組和巴特爾克里克消防局 (BCFD)

2022

年度最佳危險物品處理官員密爾瓦基消防局隊長凱西·西蒙

Hazmat Officer of the Year 2022

由左至右:Erica Bernstein(CHEMTREC)、Joe Milazzo(CHEMTREC)、 Casey Simon 隊長(密爾瓦基消防局)、Gary Sharp(Hazard3)和 Christina Baxter 博士(Hazard3)。

年度最佳危險物品處理教員-泰勒霍克,格林斯伯勒消防局

Hazmat Instructor of the Year 2022 v2

由左至右:Erica Bernstein(CHEMTREC)、Joe Milazzo(CHEMTREC)、 Tyler Hoke(格林斯伯勒消防局)、Christina Baxter 博士(Hazard3)和 Gary Sharp(Hazard3)。

請求報價

* Required
This form is unavailable.

You may need to disable an ad blocker or enable JavaScript in your browser. Additionally, you must provide explicit consent to certain cookies according to our Privacy Policy.

Ensure JavaScript is enabled, then to display the consent banner and click "Allow all cookies." If you chose to allow all cookies, please refresh this page to complete the form.

與 CHEMTREC 合作滿足 SDS 要求

憑藉我們的專業知識、對品質保證的承諾和對合規性的執著,轉變並簡化您的 SDS 創建流程。

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品質保證

我們擁有一支由註冊安全資料表專業人員 (SDSRP) 組成的專家團隊,他們對監管環境有著深入的了解,並利用專業的品質和合規標準來確保您的 SDS 符合最高的行業標準。

phone

客製化

我們深知維護品牌形像一致性的重要性。您的安全資料表 (SDS) 可以進行定制,融入貴公司的品牌訊息,包括您的商標和配色方案。

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遵守

隨時了解最新的法規要求對於維護工作場所安全和履行法律義務至關重要。 CHEMTREC 提供持續的維護計劃,確保您的安全資料表 (SDS) 與不斷變化的法規環境保持同步,並包含最新的安全資訊。

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經濟實惠

我們深知在保證品質的前提下實現成本效益的重要性。我們的定價結構極具競爭力,能為您的投資帶來卓越的價值。對於各種規模的企業而言,這都是一個經濟實惠的選擇。

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多語言

我們的解決方案適用於全球多個司法管轄區,支援以多種語言遵守最嚴格的法規。

索取SDS撰寫報價

對SDS編寫服務有興趣嗎?我們與各種規模的公司合作,並提供多種語言的安全資料表編寫服務。請填寫申請表,我們將盡快與您聯絡!

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監理截止日期提醒

對於向美國境內、境外或從美國境內發貨的公司,化學品標籤和SDS的更新必須在2026年5月19日之前到位,混合物的更新截止日期則在2027年之後。提前滿足這些要求有助於保護您的員工隊伍並支援業務的連續性。

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更多解決方案

GHS Labels

GHS標籤

將全球化學品統一分類和標籤制度 (GHS) 內容添加到您的 SDS 編寫專案中,以協助滿足工作場所危險化學品的標籤要求。

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消費者標籤

利用我們的消費者標籤服務,提升您的產品安全性和合規性。結合我們的安全資料表 (SDS) 編寫服務,您可以透過在專案中新增消費者標籤內容來提升產品安全性和合規性。

ECHA

歐洲化學品管理局報告

透過我們的毒物中心通報 (PCN) 服務和 REACH(REACH 代表化學品註冊、評估、授權和限制)合規服務,您可以輕鬆簡化歐盟合規流程,這些服務與 SDS 編寫流程無縫整合。憑藉自動化工具和專家支持,我們的 PCN 服務簡化合規流程的複雜性,使您的團隊能夠專注於創新和發展。

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緊急應變

無論事故發生在何時何地,您都可以信賴CHEMTREC及其危險物品緊急應變服務。我們的緊急服務專家反應迅速、效率極高,能夠幫助貴公司降低責任風險,甚至挽救生命。

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CHEMTREC 緊急應變服務的優勢

無論事故何時何地發生,您都可以依賴 CHEMTREC 和我們的危險物品緊急應變服務。我們的緊急應變行動中心團隊(也稱為緊急服務專家)快速且有效率 - 我們將幫助您減少責任和風險,甚至可能挽救生命。

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24 小時緊急行動中心可指導您處理危險事故和緊急狀況

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毒理學和醫學專家可協助確保危險品的健康和安全

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對客製化緊急應變計畫有興趣嗎?了解有關我們的諮詢解決方案的更多資訊。

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處置計劃

向來電者提供預先核准的處理和處置洩漏或損壞容器的說明,並透過傳真和/或電子郵件通知。

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事件記錄服務

我們有記錄事件、幫助識別需要改進的領域以及協助團隊從事件中學習以改善系統和流程的工具。

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非緊急呼叫管理服務

我們的 24 小時回應中心可處理包括小事件、客戶服務電話和一般詢問電話在內的電話。

Service You Can Trust

CHEMTREC is trusted for chemical safety, emergency response, and regulatory support. Pair your waste program with our SDS Solutions and Training to strengthen governance and operational resilience.

 

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