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CHEMTREC标志

关于CHEMTREC

Premier Call Center for Hazmat Emergency Response Coordination

With over 50 years of experience, CHEMTREC’s world-leading call center operates on a 24-hour basis, seven days a week, providing emergency response information wherever hazardous materials are manufactured, stored, transported, or used. With the right procedures and protocols in place, and by doing what’s right quickly and effectively, CHEMTREC helps minimize environmental impacts, protect people, and preserve the assets and reputations of its customers.

We’re an experienced partner who can help reduce risk and internal burdens so your organization can succeed and grow. We are an emergency response information provider and will support you throughout the process of chemical transportation.

Helping companies safely ship hazardous materials is more than just our business—it’s our passion.

Why Register With CHEMTREC

保护您的品牌和公司声誉

尽量减少您的财务风险

生活浮标

为供应链合作伙伴和客户提供关键支持

不断改进您的安全流程和协议

三齿轮齿轮

规划灾难恢复和业务连续性

envira

减轻对健康和环境的影响

立即注册

获得CHEMTREC的紧急响应号码和注册的所有好处。

开始注册

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安全是我们的职责

CHEMTREC is more than just a call center. To contribute to the practice of safe handling and transportation of hazardous materials throughout the supply chain, CHEMTREC offers a suite of services including L1 emergency response, L2/L3 notifications, hazardous materials training, consulting, SDS management, battery compliance solutions, and incident reporting. 

Our Services_small

服务对象

Manufacturers, shippers, carriers, distributors, and retailers in a variety of industries, as well as emergency responders, all rely on CHEMTREC before, during, and after an incident. 

Who We Serve_small

关于我们

Shaking hands with a new hire.

敬业的领导

Our experienced leadership team helps make CHEMTREC the chemical industry’s leading source of hazmat information and support.

CHEMTREC 文件库。

安全遗产

CHEMTREC 的历史可追溯至 1918 年,其创建目的是为了满足化学品和危险品事故期间对及时信息日益增长的需求。

时钟

工作机会

加入 CHEMTREC 团队,帮助世界变得更加安全。浏览我们当前的空缺职位并在门户上进行申请。

握手之星

CHEMTREC's Connection to ACC and TRANSCAER

美国化学理事会

CHEMTREC is a service of the 美国化学理事会 (ACC). The ACC represents more than 170 leading chemical companies. Many of these 会员公司 已在CHEMTREC注册,以获取运输资源和应急响应支持。

ACC Logo

TRANSCAER

CHEMTREC is a proud sponsor of TRANSCAER®. This voluntary USA outreach effort helps communities prepare for, and respond to, hazardous materials incidents.

TRANSCAER Logo


 

Frequently Asked Questions About CHEMTREC

获取有关注册CHEMTREC,如何保持合规以及在何处显示我们的电话号码的一些最常见问题的解答。

注册CHEMTREC

我如何注册CHEMTREC服务?

你可以在线注册。 如需其他帮助,请发送电 sales@chemtrec.com 或致电 1-800-262-8200.

我怎么知道我的公司是否在CHEMTREC注册?

Registration with CHEMTREC gives you the right to use CHEMTREC emergency phone numbers on shipping documents. It is your responsibility to know whether your products or shipments are subject to government regulations. To determine whether your shipment must comply with U.S. Department of Transportation (DOT) Regulation 49 CFR 172.604, contact the U.S. Department of Transportation's Hazardous Materials Information Center at 1-800-467-4922 (美国)或 +1 202-366-4488 (在美国境外)或通过电子邮件发送 infocntr@dot.gov.

我怎么知道我的公司是否在CHEMTREC注册?

联系客户服务部 chemtrec@chemtrec.com or 1-800-262-8200 看看你的公司是否已经注册。 我们经常接到监管检查员,制造商,托运人,承运商,货运代理商和第三方物流服务提供商(3PL)等的电话,以验证公司是否有权使用我们的号码。 未经注册授权显示号码的托运人可能会面临严重的处罚。

我只运送少量的危险物品。 我还需要在CHEMTREC注册吗?

只要您在运输文件,标签,包装或其他hazcom上显示我们的电话号码,您就必须在CHEMTREC注册。 要了解您的危险材料是否需要在运输文件上提供紧急电话号码,请联系美国运输部INFO-LINE 1-800-467-4922  (美国)或 +1 202-366-4488 (在美国之外)。

我的客户编号是多少?

You’ll find your unique CHEMTREC Customer Number (CCN) in the upper right-hand corner of your CHEMTREC invoice. The number will be preceded by the letters “CCN” when used on shipping documents (for example: CCN123456). If you don’t have a copy of your invoice, please have your company’s designated primary contact call or contact Customer Service at chemtrec@chemtrec.com or 1-800-262-8200 获得您的CCN。

显示CHEMTREC电话号码

在我的运输文件上我放了CHEMTREC电话号码?

在显着位置的运输纸张上显示您的CHEMTREC紧急电话号码。 您必须指明这些号码是用于紧急响应信息(例如:紧急联系:CHEMTREC 1-800-XXX-XXXX)。

如果您的货件符合美国运输规定,则应按照以下规定输入您的注册公司名称或您的CHEMTREC CCN 49 CFR 172.604,“在紧急响应电话号码之前,之后,之上或之下的运输纸上,以明显,易于识别和清晰可见的方式,使信息能够轻松快速地找到”,除非输入公司名称其他地方以突出的方式。

切勿在装运单,SDS等上显示CHEMTREC客户服务电话号码。 仅显示CHEMTREC紧急电话号码。

我在哪里可以获得带有CHEMTREC编号的贴花?

CHEMTREC labels, including vehicle decals, rail car markings, phone decals and lithium battery labels, can be purchased through our approved supplier, LabelMaster

我可以将CHEMTREC电话号码放在产品包装上吗?

我们不鼓励托运人在产品包装上包含CHEMTREC的任何CHEMTREC电话号码,电子邮件地址,网站或任何其他联系信息,除非该产品受法规约束。

对于这些产品,CHEMTREC紧急电话号码必须在以下之前:

“仅对于有害物质或危险品事故(泄漏,泄漏,火灾,暴露或事故),请致电CHEMTREC,[在您的注册确认中插入提供给您的CHEMTREC电话号码];”

公司的电话号码也必须包含在包装上,并且必须明确说明有关产品的所有其他非紧急询问应直接发送给公司。

请注意: Should you choose to include the CHEMTREC emergency phone number on product packaging, any calls placed to the CHEMTREC emergency call center will count toward your incident count for billing purposes.

定义关键术语

什么是DOT规则49CFR§172.604?

有害物质法规(HMR)标题 49 CFR § 172.604 requires that “a person who offers a hazardous material for transportation must provide an emergency response telephone number, including the area code or international access code, for use in the event of an emergency involving the hazardous material.” The full hazardous material regulation can be found through the 管道和危险材料安全管理局 (PHMSA) 网站。

什么定义了“事件”?

有关注册人或其关联公司及其产品或货件的任何致电CHEMTREC的电话。

什么是有害物质?

Hazardous materials for the purpose of transportation are those posing an unreasonable threat to the health, safety and property of the environment. This includes: hazardous substances, hazardous wastes, marine pollutants, elevated temperature material, materials identified in 172.101 of the CFR, and Materials meeting the definitions contained in Part 173 of the CFR. For more information please refer to the Code of Federal Regulations (CFR) Title 49.

CHEMTREC服务

您是否提供现场清理服务?

CHEMTREC目前不提供现场清理服务。

浏览 CHEMTREC services.

我从美国运到国际地点。 我需要哪种覆盖水平?

这取决于您要运送到的位置。 CHEMTREC的覆盖水平由区域决定。 如果您的货件目的地与原点位于同一区域,则需要内部区域覆盖范围。 如果您的货件目的地与原点不在同一区域,则需要外部区域覆盖。 您从美国和其他原产地向国际运输到不同区域,全球覆盖可能是最佳选择。 联系销售(sales@chemtrec.com) 了解更多信息。

进一步了解 CHEMTREC coverage levels.

CHEMTREC是否提供安全数据表(SDS)?

As a part of our emergency response services, we will only distribute a registrant’s SDS or other product-specific information to outside parties when that information is needed by responders, medical professionals, or others during a hazardous materials incident. Other requests for SDS will be referred to the manufacturer.

CHEMTREC recently launched SDS ACCESS, which gives you access to your Safety Data Sheets anytime, anywhere, on your desktop, laptop or mobile phone. SDS Access gives you secure, 24/7 web-based access to your SDS library with full search capabilities. It also includes library set-up, document indexing, ongoing maintenance and customized alerts.

进一步了解 safety data sheet solutions.

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