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Multi-Country Service

Registering for CHEMTREC's Multi-Country service gives you the right to use the CHEMTREC emergency phone number(s)—or any number directed to CHEMTREC’s call center—on shipping documents, Safety Data Sheets and hazard communication labels, within the United States, Canada, and up to three additional countries.

  • Allows use of CHEMTREC's phone number(s) on your shipments for USA + Canada and up to three additional countries
  • 24/7 support by trained emergency service specialists
  • Helps you comply with international transportation regulations
  • Access to in-country numbers for up to three countries
  • Interpretation services for 240+ languages
  • Immediate notification of all incidents involving your shipments
  • Instant access to contracted medical professionals
  • Unlimited Safety Data Sheet storage for your product information
  • Ability to view real-time incident details through the customer portal

For shipments within the USA and Canada only, or for chemical shipping between an unlimited number of countries, CHEMTREC offers USA + Canada or Worldwide service.

In-Country Dial Numbers

As part of our multi-country service, we provide a network of "In-Country Dial" telephone numbers to our customers. These numbers provide an alternative to CHEMTREC’s primary toll phone number, which can still be used anywhere around the world.

The In-Country Dial telephone numbers provide familiarity and convenience to the individual who is calling CHEMTREC from outside the U.S. or Canada. The caller will hear a message in the country’s primary language, explaining that they will be connected with an interpreter to assist the communication between the caller and CHEMTREC’s Operations Center.

In-Country Dial telephone numbers are currently available for the following locations:

Africa

  • South Africa

 

Americas

  • Argentina (Buenos Aries)
  • Brazil (Rio De Janeiro)
  • Cayman Islands
  • Chile (Santiago)
  • Colombia
  • Costa Rica
  • Mexico
  • Panama
  • Peru (Lima)
  • Trinidad and Tobago

Asia

  • Bahrain (Bahrain)
  • Bangladesh
  • Hong Kong
  • India
  • India (Mumbai)
  • Indonesia
  • Israel (Tel Aviv)
  • Japan  (Tokyo)
  • Malaysia
  • Malaysia (Kuala Lampur)
  • Philippines
  • Russia
  • Saudi Arabia 
  • Singapore
  • South Korea
  • Taiwan
  • Thailand
  • Turkey (Istanbul)

Australia & Oceania

  • Australia (Sydney)
  • New Zealand (Auckland)

Europe

  • Austria (Vienna)
  • Belgium (Brussels)
  • Bulgaria (Plovdiv)
  • Croatia (Zagreb)
  • Czech Republic (Prague)
  • Denmark
  • Estonia
  • Finland (Helsinki)
  • France
  • Germany
  • Germany (Frankfurt)
  • Greece (Athens)
  • Hungary (Budapest)
  • Ireland (Dublin)
  • Italy
  • Italy (Milan)
  • Latvia (Riga)
  • Lithuania (Vilnius)
  • Luxembourg
  • Netherlands
  • Norway (Oslo)
  • Poland (Warsaw)
  • Portugal 
  • Romania
  • Serbia
  • Slovakia (Ljubljana)
  • Slovenia
  • Spain 
  • Spain (Barcelona)
  • Sweden (Stolckholm)
  • Switzerland (Zurich)
  • Ukraine
  • United Kingdom (London)
Remember—only companies registered with CHEMTREC are authorized to use the CHEMTREC emergency phone number(s) on their shipping documents and SDS. Using the CHEMTREC number on shipping documents without registering with CHEMTREC is subject to significant fines and penalties. 

Why is Registration Critical?

Every day, we receive calls from federal and state inspectors, as well as responsible inter-modal carriers, asking to verify that CHEMTREC has authorized the use of our phone number on shipping documents for chemical transportation. 

Using our emergency number without authorization is a violation of U.S. Federal regulations and CHEMTREC's Terms and Conditions. Only registered shippers can display the CHEMTREC emergency phone number on their shipping documents. 

We encourage members of the regulatory enforcement community to contact us to verify authorization of our phone number on shipping documents.

What Coverage Is Right For Me?

Tell us a few things about your shipping practices and we’ll guide you to the right level of CHEMTREC protection.

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