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Training Curriculum Specialist

Training Curriculum Specialist

Position Type: Full Time

Location: Falls Church, VA

Position Summary

The Training Curriculum Specialist develops and oversees course creation, to strategically drive training revenue growth, and to improve, enhance, and expand CHEMTREC’s training program. The Training Curriculum Specialist will act as an LMS Administrator to accommodate customer needs, build courses and assessments, and review and report data. This position is responsible for carrying out a positive user experience during sales engagement and training advisement and where any technical, billing, or customer support is needed. This position reports directly to the Director of Outreach.

Major Duties and Responsibilities

  • Developing new training courses, and coordinating the delivery of courses, to include but not be limited to; content sourcing, storyboarding and creation in Storyline 360, working with vendors and SMEs to complete modules and assessments, and launching courses in CHEMTREC’s Learning Management System.
  • Managing contracts and coordinating invoicing with the Accounting Team for both training vendors and enterprise training customers.
  • Supporting customers from initial inquiry through sales execution and training delivery while documenting in CHEMTREC’s CRM.
  • Maintaining and updating the training program by applying regulatory updates, expert and peer review, and using feedback and survey results from training users.
  • Working with the marketing team to craft training emails, identify safety conferences to attend and promote training, and produce content for program advertisements.
  • Managing new training leads and opportunities and their assignment, course web registrations, training inbox inquiries, book orders, and training KPIs.
  • Assigning tasks to the Training Specialist.
  • Performing other duties as assigned.

Qualifications/Requirements

Required

  • BA/BS degree or equivalent work-related experience
  • Experience in a client facing role in support of business-to-business training programs
  • Working knowledge of customer resource management processes; ideally working knowledge of Microsoft Dynamics CRM or similar. 
  • Professional level skills in Microsoft Office including Word, Excel, and PowerPoint.
  • Ability to work in a team environment, and coordinate across multiple groups
  • Strong written and oral communications skills
  • Multi-tasking and time management skills
  • Course development experience; ideally using Storyline 360 and Review 360
  • Experience as a Learning Management System Administrator
  • Experience using the SCORM Cloud Platform to host and share eLearning content and for reporting

 

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