In addition to USA + Canada Authorization and Global Authorization, which grant the registrant the right to portray the CHEMTREC phone number(s) on their shipping papers, many companies have enlisted CHEMTREC’s resources, particularly its 24-hour Operations Center staffed by trained and experienced specialists, to provide custom services. Examples of custom services include:
- Incident Logging Services – CHEMTREC will answer non-emergency calls and record limited incident details and direct the information to the correct business unit within the company. Companies use this service to be notified of pre-incident exposures needing redress or to perform data-mining analysis seeking patterns of flaws suitable for process review.
- Crisis Communications Services – CHEMTREC will serve as the company’s crisis communications service, which may include: company-dedicated telephone number(s); custom voice mailboxes for updating business unit personnel during a crisis; mass emergency broadcast services to voice, email and pagers; non-emergency MSDS requests; non-emergency support calls; security issues; etc.
- Non-Emergency (Technical) Response Protocol – CHEMTREC will serve as the company’s 24-hour response center, providing callers with information pertaining to specific consumer-related questions regarding the company’s product(s) using information provided by the company.
- Non-Emergency (Technical) Call Management Services – CHEMTREC will serve as the company’s 24-hour response center, handling calls including minor incidents, customer service calls and general inquiry calls.
For more information about custom services contact Customer Service
Although CHEMTREC does not provide on-scene response or clean up, CHEMTREC's CHEMNET® program is a network of for-hire contractors available to registrants.
For carriers, CHEMTREC’s Carrier Contact Program is a voluntary database of carrier contact information, for use in contacting the carrier in the event of an incident.